You have made an investment in protecting your facilities and infrastructure through the purchase of a NetBotz appliance. Now, our Extended Warranty Service Packages helps you extend that investment well into the future. Designed to complement the standard NetBotz warranty, all NetBotz appliances are eligible for an extended warranty program and associated service offerings.
Note: All NetBotz appliances have a standard 1 year hardware warranty and 90 day software support warranty.
Benefits of an Extended Warranty Service Packages
World-class customer telephone service and support (available 7:00am to 7:00pm, Monday - Friday CST)
Hardware support, including product replacement, if necessary, ensures the highest of levels of reliability
Standard software upgrades throughout the life of every extended warranty program provide cutting edge new features and functionality as soon they become available
PLUS complimentary Premium Software Modules (PSMs) only available with the purchase of an Extended Warranty Service Package
Premium Software Modules
Premium Software Modules are value-add software applications that enhance the functionality of a NetBotz appliance, and are only available through the purchase of an Extended Warranty. Premium Software Modules for NetBotz 500, 420 and 320 appliances will be developed and released on an on-going basis
All Premium Software Modules released during the term of an Extended Warranty Service Package are FREE and PERMANENT software downloads. Each PSM is a superset of all previous versions, which means that every PSM contains not only the functionality in its respective release, but the content of all previous releases as well. And it's FREE!
What Appliances are Eligible?
ALL NetBotz appliances are eligible for an Extended Warranty Service Packages! Whether your appliance is brand new or been protecting your network for a while, been covered in an extended warranty program or the coverage has lapsed, its eligible.*
Extended Warranty Service Package Options
Several NetBotz Extended Warranty Service Package options are available to provide the exact warranty coverage your need. Warranties come in a variety of options, including length of warranty contract and quantity breaks:
Extended First Year Bridge Support (extends the standard software support from 90-days to 1 year). For new products only.
Full Year Extended Warranty Renewal (Additional year of hardware and software warranty and support)
3 Year Warranty Extensions
Quarterly pro-rated policies for co-termination of warranty programs (available on request)
Warranties are sold in 1, 5, and 20 unit "paks," which allow you to purchase the exact number of warranties needed at attractive prices. For example, if you have 107 appliances that require extended warranties, you would purchase:
Five of the 20-unit paks
One of the 5-unit pak
Two of the 1-unit paks
Purchasing Extended Warranty Service Package Programs
Extended Warranty Service Packages can be purchased directly from a Certified NetBotz Solution Partner. To find a Solution Partner in your area please click here.
You can also purchase an Extended Warranty Service Package directly from NetBotz. To purchase an Extended Warranty Service Package using a credit card, click here.
For questions about a co-terminous policy or any other questions please contact Customer Service at isales@netbotz.com.
Extended Warranty Part Numbers
Extended Warranty SKUs
First Year Bridge
Full Year
Three Year (Bridge + 2 Full Years)
Single-Appliance Pak 300/303/310/320/400/420
NBSP0131
NBSP0141
NBSP3141
5-Appliance Pak 300/303/310/320/400/420
NBSP0132
NBSP0142
NBSP3142
20-Appliance Pak 300/303/310/320/400/420
NBSP0133
NBSP0143
NBSP3143
Single Appliance Pak 500
NBSP0231
NBSP0241
NBSP3241
5-Appliance Pak 500
NBSP0232
NBSP0242
NBSP3242
20-Appliance Pak 500
NBSP0233
NBSP0243
NBSP3243
NBC Standard OR High Availability
NBSP0351
NBSP0361
NBSP3361
NBC Enterprise OR Remote Database
NBSP0352
NBSP0362
NBSP3362
*Note: Due to the lifecycle, the NetBotz 300 and NetBotz 303 are eligible for Extended Warranty coverage through January 31, 2006.
